Your terms and conditions of use

Scope & Introduction

These terms and conditions outline rights and responsibilities of MIRATI d.o.o., as well as rights and responsibilities of visitors to its website and buyers of products on this Website.

 “MIRATI d.o.o.” refers to a company with a registered address on Dunajska cesta 177, 1000 Ljubljana, Slovenia operating in the business of Cosmetic Products and (online) retail.

“You”, refers to the customer of the website, visitor of the website, buyer on the website, or user of MIRATI Cosmetic products purchased through this Website.

This Website” refers to a group of pages, an internet shop, designs and content, located under the domain and belonging to MIRATI d.o.o.

These Terms & Conditions apply and govern the use of this website, buying of products on this website and use of these products.

By using any of the services and buying any products offered on this Website, you unconditionally consent to the Terms and Conditions outlined herein.


Product Use

You can find reasonable instructions for the use of each product on this Website and on the actual product packs. MIRATI cannot be held responsible for damage caused to the product or by the product in cases of improper use.

While we try to make all our products hypoallergenic, everyone’s skin can react differently to particular ingredients. Please consult the ingredient list before purchasing.

If you experience any allergic reaction or discomfort using our products, discontinue use immediately and notify us of your experience (contact information provided below).



The prices displayed during your order and on the invoice after the order has been placed/processed are the effective prices. 

We reserve the right to change our prices at any time, at our own will and discretion. Change in the price will not and cannot affect your past orders. It's an unlikely scenario that a price for a particular product should change during the processing of your order (for example while you are completing your purchase in your Shopping Cart). If so, please get in touch with us to resolve this issue.

Any change in the price will affect orders for products that remain in your Shopping Cart or Wish List that have not yet been processed . The new prices will be effective.

Any new change in price cannot affect your past orders and deliveries.

MIRATI will not charge you any hidden costs, whether implicit or explicit. Clients selecting Cash on Delivery (option available for Slovenian addresses only) will be charged an additional fee by the post office of EUR 1.05 for purchases up to EUR 98.00, or 1.07% for purchases of value between 98.00 and 501.00, or EUR 5.36 for purchases above EUR 501.00.

MIRATI cannot be held responsible for any additional charges levied on you by your credit card provider or PayPal. Please consult such third party terms and conditions for information about all and any such charges.

By agreeing to these terms and conditions you confirm that you understand and agree with the pricing policy of MIRATI. You understand there may be additional fees levied by third parties (for example and not limited to Post office fees, import duties, payment provider fees) for which MIRATI is not responsible and you are the sole bearer of.


Offers, promotions & discounts

All offers, promotions and discounts given by MIRATI d.o.o. are limited in time and/or limited to a number of uses.

Particular information about each discount or promotion will be communicated to you at the time of the offer (e.g. amount of discount, time given to use the promotional code etc). We reserve the right to change the terms of discounts or promotions or cancel all or any of them unconditionally. Such change or amendment will only apply to future orders and cannot affect your past orders and deliveries.


Gift Certificates and Gift Cards

Gift Card or a Gift Certificate is a document which MIRATI d.o.o. issues in electronic or paper form against pre-payment, for the amount of the pre-payment.

Gift Card or Gift Certificate is unique and can be used on this Website and only ones, i.e. within one single order, within a period indicated on the Gift Certificate (unless indicated otherwise).

In case unused amount of the Gift Card / Gift Certificate remains after the order, this unused balance cannot be reused or recovered.

Gift Cards / Gift Certificates cannot be exchanged or returned for cash or refund.

To use the Gift Card/ Gift Certificate, please enter its unique number to the “Voucher” section in your shopping card and click “OK”. The amount will be automatically deducted from your order.


Methods of payment

You can select one of the following payment terms:

1. Via PayPal.
2. Via credit card (MasterCard, Visa, Diners Club, Discover, American Express).
3. By cash at the time of pick-up (to addresses in Slovenia only).



MIRATI partners with Slovenian national carrier "Pošta Slovenije" to ensure high quality service of delivering your every order.

Orders received before 14.00 (CET) on a working day ship the same day, otherwise the next working day.

Delivery in Slovenia: usually 1 working day.

Deliveries within European area usually take 1-2 weeks.

World deliveries usually take 1-3 weeks.

If you haven't received your order in this time, please contact us.


Cost of deliveries:

SLOVENIA: FREE delivery.

EU & EUROPEAN AREA:  Free delivery.
See below for a full list of countries 

10 EUR for orders below 60 EUR
FREE for orders equal to or above 60 EUR

See below for a full list of countries 

For all international orders we recommend checking relevant laws and regulations on online ordering and receiving cosmetic products with your customs officials. MIRATI cannot be held responsible for hold-ups, non-deliverables, and any charges levied upon you by customs and tax officials of your country. 

While we are cooperating closely with our shipping partners to deliver your order to you as quickly as possible, MIRATI cannot be held responsible for delays in delivery of your order caused by the carrier or any other third party.

Countries we deliver to:


Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.

Rest of the World:

Armenia, Australia, Azerbaijan, Belarus, Brasil, Canada, Georgia, Hong Kong, Israel, Japan, Kazakhstan, Moldova, New Zealand, Russia, South Africa, South Korea, Turkey, UAE, Ukraine.


Cancellations & return policy


Returns in Slovenia: Within the first 14 days from the date of purchase the client is entitled to return the purchase, free of sending costs, and receiving a full refund. the product must be returned with the original invoice and packaging to any branch of Pošta Slovenije. As soon as MIRATI receives the returned goods, the client shall be contacted with a request to provide bank account details on which a refund can be made. Client will be refunded within maximum 30 days from the receipt of bank details.

International returns: Client is entitled to a return and refund within 14 days from the date of receipt. Client has to notify MIRATI customer service on the address: informing it of the return and then send the products back in the original packaging and with the original invoice. For international orders MIRATI does not bear the shipping costs of returning the product. Client will be refunded within maximum 30 days from the day products ar returned.

For dealing with damaged goods, please see “Damaged  Goods” section.



You can cancel your order only before it has been fully processed and has been sent to you by post. Please notify us of order cancellation at and provide the order reference. If you have already made the payment, the funds shall be transferred back to your account within 30 days from order cancellation.


Damaged goods

We package and send our products with care, however anything can happen in transit. If you receive a parcel with immediately visible external damages, you have the right to refuse its collection. Please notify us if this happens so our customer service staff can resolve your complaint as soon as possible.

If you notice damage to the product after you have collected and opened the package, please contact us within 24 hours of receipt and provide photographs together with a description of damage. Please do not dispose of original packaging and document received from the carrier. Our customer service staff will try to resolve your complaint as soon as possible.


Your Account and personal information

Creating your account on this Website is necessary for us to fulfill and execute your order as well as help make any related and relevant communication between you and MIRATI possible.

You are solely responsible for providing correct and up to date information about your name, contact details and addresses. MIRATI is not accountable for any loss, damage or delay caused by accidental or purposeful provision of wrong information related to an order.

You credit card and payment information is processed by globally trusted, third party payment gateways such PayPal and and Braintree. This Website does not have access to your credit card information when you purchase online.


Extra Discount

Whobi-dooba! Thanks for being a thorough and watchful client, taking time to read terms and conditions!

Just to brighten up your day, we are offering you a personal 10% discount on your next order! Please email us at with your full name and a phrase “Watchful clients get a discount!” We’re sure to get back to you with your personalized promo-code.


Information on the website

We try to keep the information on the website relevant and up to date. However, MIRATI d.o.o. makes no warranties, representations, statements or guarantees (whether explicit or implied) regarding these websites or content contained herein.


Public Comments

Where such an option is enabled, you have a right to add comments and reviews to relevant pages and products on the website. For the avoidance of doubt, you remain solely responsible for the comments you leave on this Website.

Any and all comments on this Website are written by third parties and clients such as yourself. MIRATI d.o.o. at its sole discretion reserves the right to either retain or delete such comments on its pages.

MIRATI d.o.o. is entitled to use public comments for promotional, marketing and any type of communication purposes in any medium or form for an indefinite period of time.

You accept that any deliberately false comments and claims aimed at damaging reputation of this Website or its owners, soliciting spam or unrelated messages are unlawful are may be subject to removal and further investigation by competent authorities.


External links

External links may be provided for your ease of reference and convenience, however such external links are beyond control of the website owner. No commitment is made as to the proper functioning of an external link or website, nor is any representation made to any of its content. External link does not constitute an endorsement.


Trademarks & copyright

MIRATI is a registered community trademark owned by MIRATI d.o.o.

The trademarks, names, logos, designs, and service marks (collectively “trademarks”) displayed on this website are property of MIRATI d.o.o., its affiliates or, in the case of displaying third party trademarks is displayed with approval of such third parties.

All of the textual & visual content displayed on this website, is the sole property of MIRATI d.o.o. or is displayed with permissions from third parties.

No trademark or textual content presented on this website should be copied, published or otherwise reproduced in any form without an expressed written permission from MIRATI d.o.o.


Privacy & cookies

Please refer here for detailed information about our Privacy Policy and use of Cookies.

With your permission and input MIRATI collects information that may identify you personally such as name, email, address and phone number for the primary purpose to fulfilling your order. We promise not to sell or otherwise pass on such information to any third parties unless required by law and requested by competent government authorities.

Additionally we may track information about your browsing behavior, which includes your default language, region, browser, device, operating system, page from which you entered the site. This information usually cannot be linked personally to you and helps us better understand our visitors and improve their experience on this Website.

By using this Website you accept our use of Cookies which identifies your particular device (but not you personally) and helps us understand what you browse on our site, how often you visit, for how long and so on.

Your credit card information is collected and processed by trusted and globally recognized third party payment gateways, such as PayPal or Braintree. This Website or our staff does not have direct access to your credit card information when you order and pay online.


Applicable laws

This agreement is governed and interpreted in accordance with the relevant laws of the Republic of Slovenia and Regulations and Directives of the European Union. All parties agree that only the courts located in Slovenia shall have exclusive jurisdiction over any and all controversies or claims arising from this agreement and agree that the venue of arbitration / resolution shall be in Slovenia.



If any term of these conditions or the application thereof shall be deemed invalid or unenforseeable, the remainder of these terms shall be unaffected thereby and each remaining term shall be valid and enforced to the fullest extent permitted by law.


Warranty and Liability disclaimer

MIRATI d.o.o. cannot be held liable for any type of direct or indirect damage, loss, personal injury, or any other type of liability that arises as a result of a user accessing a website or any information contained within the website.

MIRATI d.o.o. cannot be held liable for any direct or indirect damage, loss, personal injury or any other type of liability that arises as a result of incorrect use, consumption and/or storage of the product.


Change to Terms & Conditions

MIRATI d.o.o. reserves the right to change any or all of its terms and conditions, which will be notified accordingly in this document.


Contact Information

Staff of MIRATI d.o.o. can be contacted by post to:

MIRATI d.o.o.
Dunajska cesta 177,
1000 Ljubjana,

and electronically at:; via Facebook:


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