Hassle-free returns on all orders delivered to Slovenia. Within the first 14 days from the date of purchase, simply return the product in a box with the original invoice to your closest post office. Returning the product is free for you in the first 14 days. As soon as we receive your return we will contact you to request bank account details for making a refund. You will be refunded within maximum 30 days.
International returns: You can return and get refunded for your purchases within 14 days from the date of receipt. Please notify us on firstname.lastname@example.org that you will be returning the order then send the products back in the original packaging and the original invoice. Please note that for international orders MIRATI cannot bear your cost of returning the product. You will be refunded within maximum 30 days from the day we receive your return.
You can cancel your order only before it was fully processed and has been sent to you by post. Please notify us of order cancellation at email@example.com and provide the order reference. If you have already made the payment, the funds shall be transferred back to your account within 30 days from order cancellation.
We package and send our products with care, however anything can happen in transit. If you receive a parcel with immediately visible external damages, you have the right to refuse its collection. Please notify us if this happens so our customer service staff can resolve this matter as soon as possible.
If you notice damage to the product after you have collected and opened the package, please contact us within 24 hours of receipt and provide photographs together with a description of damage. Please do not dispose of original packaging and document received from the carrier. Our customer service staff will try to resolve your complaint as soon as possible.