It is important for us that you enjoy using our products and this applies to the website Here we aim to explain what kind of information we collect about you, how we use it and why, as well as a way to reach us for more details on this matter.

Who we are   

MIRATI d.o.o. (MIRATI) is a cosmetics company with headquarters in Slovenia. Through this website we retail our cosmetic products to the global public as well as inform the visitors on the benefits of MIRATI products and other health and cosmetics – related topics.

Information we collect

We collect the information that you provide to us when A) visiting this website; B) buying our products.

A)    You can visit our site as an “anonymous” user. This means you have not yet registered on our site, or are not logged in as a registered user on our site.

B)    You can visit our site as a “registered” user. This means that at some point you have registered on our site, most likely with the intent to purchase our products on this site or as a result of purchasing a product on this site. 

We use third party visitor analytics software, such as Google Analytics, to help us track visitors through our pages. Through Google Analytics we are able to see only anonymous data, i.e. data that does not personally identify you. The data we may track from your visits is:

  1. your IP address;
  2. approximate geographic location;
  3. estimated age and gender;
  4. how long you have spent on our site;
  5. how long you have spent on the specific webpages of the site;
  6. from which page have you come to our site;
  7. your browser;
  8. the device you are using.

 Such information is stored within Google Analytics platform and is used by us only in aggregate to inform ourselves of the kind of visitors we receive to

You can also create an account (register) on our site. We expect that you would do this normally either with the intention of purchasing our product, or during the purchase itself. To be able to deliver your purchase we collect the following information about you:

  • Name;
  • Email;
  • Gender (if you have marked it)
  • Delivery and billing address;
  • Products you purchase, with prices and discounts, as applicable;
  • The payment system you have used. Currently we offer three payment options: cash on delivery (available in some areas only), PayPal, and credit card (via Braintree payment gateway, a PayPal company);

Once you have registered on our site and visit our site again as a registered user we may track your visit and see how often you have visited the site as well as if you have any products stored in your shopping cart.

If you have opted in and are receiving our promotional email communication we may be able to see if you have opened the email as well as how many times has it been opened and the links you clicked on that email.

If you write to us on the email we normally archive yours and all other communications with customers and partners in the email archive.

Throughout our site we may use one or more social media “tags”, such as a Facebook Pixel, that may identify the events surrounding your use of our site. For example we may track whether you have clicked on one of our sponsored or organic content on social media which would have resulted in you purchasing the product on our site. Such information from social media tags is anonymized and we cannot directly connect the information you would share with us when making the order to any of your social media accounts.

Information we do not collect

We do not collect any sensitive information about you personally, such as religious affiliation, race, ethnicity, political views, nationality.

We do not collect identifiable information about your credit card such as full credit card details. Credit cards are processed through Braintree ( a third party, world leading, payment processing company owned by PayPal. 

How do we use the information we collect

We use the information primarily in two different ways and for two different purposes: 

To service your order

In order to fulfill the order you have placed on our site, we need to deliver the product to your nominated address and have reasonable means to communicate with you concerning the delivery. 

To market our products and promotions to you

At the time of registration and/or checkout, you have the option to opt-in to marketing and promotional communication from our site. In such case we would use your name and email address to communicate with you for this purpose. 

How do we share your information with third parties

Normally we may be required to share your personal information with third parties to help us fulfill our services. For example we will share the information about your order with the Slovenian National postal service (Posta Slovenije) or GLS, a courier, so that they can deliver your package accordingly; or your credit card information shall be processed by a payment processing partner to ensure a transaction can take place. We only sub-contract recognized world-class third party services (like PayPal) that have strict privacy protection mechanisms and guidelines in place to help with service fulfillment.

We reserve the right to disclose information to third parties such as competent governmental authorities if it is required by law, court order, regulatory agency; or if in good faith it is advisable to do so in order to protect rights, safety, property and interest of MIRATI and our staff.

How we safeguard your information

We safeguard your information on and offline. All of the information about you, both personal and non-personal is password protected and only authorized staff has access to various parts of the data. Most sensitive information such as your credit card details are processed and encrypted through encryption software called Secure Socket Layer (SSL), and since this is handled by a payment processing third party we cannot and do not store this information on our servers. 

Updates to the privacy policy

We may update this privacy policy to align with the developing technologies and regulations so please make sure to check this page from time to time.

Your rights

You have the right to request us to provide all of the information we have available about you. You have a right to have this information deleted and insofar as such information can be directly attributable to you and we can feasibly and legally remove it, we will do so within a reasonable amount of time. If you have such a request, please contact us. 

Questions & contact

If you have any specific questions about how we collect, handle and treat information about you, please do not hesitate to get in touch with us through:

Email: hello[at]

Regular mail:

MIRATI d.o.o.
Dunajska cesta 177
1000 Ljubljana

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